Privacy Policy

Effective Date: September 2022
 Last Updated: September 2025

Reverse Delivery (“Company”, “we”, “our”, or “us”) operates the Reverse Delivery application (“App”) available on the Shopify App Store and the website https://reversedelivery.com/ (“Site”). This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when merchants install or use our App, access our services, or visit our website.

By installing or using the App, or by accessing our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when a merchant installs or uses the App.

1.1 Information Collected Automatically (Through Shopify Integration)

When you install the App on your Shopify store, we automatically access certain information from your Shopify account as permitted by the Shopify API. This may include:

  • Store name, store contact details, and store owner name 
  • Shopify store domain 
  • Order details (e.g., order ID, product details, fulfillment details) 
  • Customer details related to orders (e.g., customer name, phone number, delivery/pickup address) 
  • Inventory and product information required for reverse delivery processing 
  • App usage statistics and logs 
  • Any permissions granted via Shopify’s OAuth scope 

We only access information required to operate and support the App.

1.2 Information You Provide Directly

We may also collect information that you provide to us directly:

  • Contact information (name, email, phone number) 
  • Business information 
  • Support requests or communication messages 
  • Configuration settings within the App 

1.3 Website & App Usage Information (Cookies / Analytics)

When you visit reversedelivery.com or use the App dashboard:

  • IP address 
  • Browser type and version 
  • Pages viewed, time spent, referring URLs 
  • Device information 

We may use cookies or similar technologies for analytics, performance improvement, and app functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Operate the Reverse Delivery App

  • Processing and managing reverse deliveries 
  • Managing orders, customer details, and shipping information 
  • Integrating with your Shopify Store 
  • Improving customer experience 

2.2 To Provide Support

  • Responding to inquiries 
  • Troubleshooting issues 
  • Offering guidance and technical assistance 

2.3 To Improve and Enhance Our App

  • Analyze performance 
  • Identify usage patterns 
  • Develop new features 

2.4 To Communicate With You

  • Service updates 
  • Security alerts 
  • Billing or account-related communication 

2.5 Legal & Compliance

  • Prevent fraud or misuse 
  • Comply with Shopify’s Terms of Service and API policies 
  • Comply with legal obligations 

3. How We Share Your Information

We do not sell or trade your personal information.

We may share information only in these cases:

3.1 With Shopify

Since our App operates within the Shopify ecosystem, information may be shared back to Shopify as required under the Shopify App policies.

3.2 With Service Providers

Trusted third parties assisting with:

  • Hosting and server infrastructure 
  • Analytics 
  • Data backup 
  • Technical support 

These providers are bound by confidentiality obligations.

3.3 For Legal Requirements

We may disclose information if required by:

  • Law enforcement 
  • Court orders 
  • Legal proceedings 
  • Protection of rights, property, or safety 

3.4 Business Transfers

If we undergo a merger, acquisition, or business restructuring, your information may be transferred securely.

4. Data Retention

We retain information for as long as:

  • Your Shopify store has our App installed 
  • Required for service delivery 
  • Required under legal or regulatory obligations 

When you uninstall the App, we remove or anonymize your stored data within 30 days, except where retention is legally required.

5. Data Security

We implement industry-standard security measures:

  • Encrypted data transmission (HTTPS/SSL) 
  • Secure server infrastructure 
  • Access control and authentication 
  • Regular security audits 

However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your region (GDPR, CCPA, etc.), you may have rights such as:

  • Right to access your data 
  • Right to correct inaccuracies 
  • Right to delete your data 
  • Right to restrict processing 
  • Right to withdraw consent 
  • Right to data portability 

To exercise your rights, email us at [insert support email].

7. Shopify Merchant & Customer Data

We comply with Shopify’s Partner Program Agreement and Data Protection Addendum.

  • We only access data that is necessary to run the App. 
  • We do not send marketing messages to your customers. 
  • We do not use your customer data for any purpose outside the App’s functionality. 

8. Cookies Policy

We may use cookies on our website and app dashboard for:

  • Authentication 
  • Session management 
  • Performance analytics 

You can disable cookies in your browser settings, but the App may not function fully.

9. International Data Transfers

Your data may be transferred to and stored in countries outside your jurisdiction where our service providers operate. We ensure applicable safeguards (standard contractual clauses, secure transmission, etc.).

10. Children’s Privacy

Our App is not intended for individuals under 16 years of age.
 We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
 Changes will be posted on our website and updated in the App listing.
 Continued use of the App after changes means you accept the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, contact us:

Reverse Delivery
 Website: https://reversedelivery.com/
 Email: [Insert official support email]
 Address: [Insert company address]

 

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